Terms of Service
These Terms of Service explain how shopping with Lorakivi works — from browsing our heating and plumbing supplies to placing an order, paying, receiving your goods, and understanding what happens if something isn't right. By using lorakivi.shop or placing an order, you agree to these terms together with any policies referenced below.
Who operates this store
Lorakivi is the trading name of CHANA HEATING & PLUMBING SUPPLIES LIMITED, registered at 14 Carlton Avenue, Hayes, England, UB3 4AE, United Kingdom. We sell heating and plumbing products to customers in the United States and Europe. Our online storefront runs on Shopify's e-commerce platform, which provides the technology behind our website. Shopify is not the seller of our products, is not a party to your purchase contract, and is not responsible for fulfilling your order.
Products, descriptions, and availability
We make reasonable efforts to keep product titles, descriptions, images, specifications, and prices accurate. However, screen colours, lighting during photography, and device differences can affect how a product appears to you. Where a product page states specific materials, dimensions, certifications, or compatibility, those details come from the manufacturer's information and apply to that product only.
Stock levels change as orders are placed. If a product you ordered becomes unavailable after checkout, we will contact you to discuss options. We do not promise restocking timelines or guarantee that a sold-out item will return.
Pricing, currency, and taxes
Prices shown on our product pages are listed in the currency displayed at the time of browsing. Any applicable taxes, duties, or shipping charges are calculated and presented during checkout before you confirm payment. If you notice an obvious pricing or typographical error on a product page, contact us at jasmair@lorakivi.shop and we will review the listing.
Placing and managing your order
When you submit an order through our website, you receive an automated confirmation that your order has been received. This confirmation acknowledges receipt but does not by itself constitute our acceptance of your order. Your purchase contract with us is formed when we accept and dispatch your goods.
We may need to contact you before dispatch if there is a problem with your payment authorisation, delivery address, product availability, or if we identify a clear error in the order details. We will explain the reason and work with you to resolve it.
Payment and billing
You must provide valid payment and billing information at checkout. By placing an order, you authorise us to process payment through the methods available on our site. We do not store your full card number or security code on our servers.
Shipping and delivery
Order processing, shipping zones, estimated delivery times, and carrier information are governed by our Shipping & Delivery policy. Estimated delivery dates are guides, not guarantees. If your parcel is delayed, lost, or arrives damaged, contact us so we can investigate with the carrier.
Returns, refunds, and exchanges
Return eligibility, timeframes, and refund processing are set out in our Returns & Refunds policy. Nothing in these Terms of Service reduces or removes rights you have under applicable consumer protection law in your country of purchase.
Using our website responsibly
When you use lorakivi.shop, please do not:
- Attempt to gain unauthorised access to our systems or other customers' data
- Upload malicious code or interfere with site security
- Scrape, copy, or redistribute our product data or content without permission
- Place fraudulent orders or misrepresent your identity
- Use the site for any unlawful purpose
These rules do not restrict you from sharing honest reviews, making lawful complaints, or exercising consumer rights.
Your privacy
How we collect, use, and protect your personal information is described in our Privacy Policy. Please review it to understand what data we handle and why.
Intellectual property
The Lorakivi brand, original website text, images, and design elements are protected. You may not copy, reproduce, or commercially exploit them without our written permission. Third-party product brands, images, and specifications remain the property of their respective owners.
Our responsibility and yours
We aim to keep our website available and functioning, but it may be temporarily interrupted by maintenance, technical issues, or events outside our reasonable control. We do not guarantee uninterrupted or error-free access.
Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other responsibility that cannot lawfully be excluded under the applicable consumer protection laws in your market.
Changes to these terms
We may update these Terms of Service to reflect changes in our services, policies, or legal requirements. When we do, the updated version will appear on this page. Continued use of the site or placing a new order after an update means you accept the revised terms. Orders already placed and accepted are governed by the terms in effect at the time of purchase.
Questions or concerns
If anything in these Terms of Service is unclear, or if you need help with an order, reach out to us directly:
Lorakivi
CHANA HEATING & PLUMBING SUPPLIES LIMITED
14 Carlton Avenue, Hayes, England, UB3 4AE, United Kingdom
Email: jasmair@lorakivi.shop