Privacy Policy
Lorakivi is an online store operated by CHANA HEATING & PLUMBING SUPPLIES LIMITED, registered at 14 Carlton Avenue, Hayes, England, UB3 4AE, United Kingdom. We sell heating and plumbing supplies to customers in the United States and Europe. This policy explains what personal information we collect, why we collect it, how we handle it, and what choices you have.
Information We Collect
When you place an order, create an account, or contact us, you provide information directly. This typically includes your name, email address, phone number, billing address, shipping address, and the details of the products you order. If you reach out to our support team, we also receive the content of your messages and any files you attach.
During checkout, payment is processed through our platform's payment system. We receive confirmation of the transaction amount, payment status, and shipping details, but we do not receive or store your full card number, security code, or complete payment account credentials.
When you browse lorakivi.shop, certain technical information is recorded automatically. This can include your IP address, browser type, device information, pages visited, time spent on pages, referring website, and interactions with your cart or checkout flow. We rely on Shopify's infrastructure for much of this collection.
How We Use Your Information
We process your information for reasons that fall into two broad categories.
Essential operations: fulfilling your order, arranging delivery, processing payments, providing customer support, handling returns and refunds, maintaining account security, preventing fraud, and complying with legal obligations.
Improvement and communication: analyzing how the store is used so we can improve product listings and the shopping experience, and — only where you have opted in — sending you marketing or promotional emails about products and offers.
We do not use your information for purposes beyond those described here without first obtaining your consent or where the law permits us to do so.
Who We Share Information With
We share your personal information only as needed to run the store, and only with service providers who help us deliver specific functions. These may include our e-commerce platform (Shopify), payment processors, shipping and logistics carriers, and customer-support tools. Each of these providers handles only the data necessary for its role and is expected to protect it.
Shopify processes consumer personal information under its own privacy terms. You can read more about how Shopify handles data in the Shopify Consumer Privacy Policy.
We may also disclose information when required by law, in response to a valid legal request, or in connection with a business transfer such as a merger or acquisition. We do not sell your personal information for advertising purposes.
Cookies and Tracking Technologies
Like most online stores, lorakivi.shop uses cookies and similar technologies. Cookies help the site remember your preferences, keep your cart contents, maintain your login session, and understand how visitors interact with the store.
We generally group cookies into four types:
- Essential cookies — required for the store to function, including cart and checkout security.
- Preference cookies — remember choices such as language or region.
- Analytics cookies — help us understand traffic and usage patterns.
- Marketing cookies — used only if enabled and with your consent, to measure the effectiveness of promotions.
You can manage non-essential cookies through the cookie banner or privacy-preference settings presented when you visit the site. You can also adjust your browser settings, but please note that disabling essential cookies may prevent you from adding items to your cart, logging in, or completing a purchase.
For general information about cookies used by the Shopify platform, see the Shopify Cookie Policy. That page describes Shopify's own cookie practices and does not replace this policy's description of technologies installed by our store specifically.
How We Protect Your Data
We take reasonable technical, administrative, and organizational measures appropriate to the nature of the information we handle and the risks involved. Access to personal data is limited to staff and service providers who need it to perform their functions, and we require those providers to handle data responsibly.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute safety.
International Data Processing
Because we are based in the United Kingdom and serve customers in the United States and Europe, your information may be processed or stored outside your country of residence. This is a normal part of operating a cross-border e-commerce store on a global platform.
Your Choices and Rights
Depending on where you live and the applicable law, you may have the right to request access to your personal information, ask for corrections, request deletion, object to or restrict certain processing, or withdraw consent you previously gave. If you are in the European Economic Area or the United Kingdom, additional rights may apply under local data-protection regulations.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any message we send. You can also adjust your cookie and privacy preferences through the site's preference controls.
To exercise any of these rights or to ask a question about how we handle your data, contact us at jasmair@lorakivi.shop. We may need to verify your identity before fulfilling a request, to protect your information from unauthorized access.
Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, to maintain business records required for accounting or legal compliance, and to resolve disputes. Once those purposes no longer apply, we delete or anonymize the data.
Children's Information
Lorakivi is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations. When we make changes, we will revise this page. We encourage you to review it periodically.
Contact Us
If you have questions or concerns about this policy or how we handle your personal information, reach out to us:
CHANA HEATING & PLUMBING SUPPLIES LIMITED
14 Carlton Avenue, Hayes, England, UB3 4AE, United Kingdom
Email: jasmair@lorakivi.shop