FAQ
Welcome to the Lorakivi FAQ. Below you will find answers to the questions our customers ask most often about finding the right dress, placing an order, and what to expect after checkout. If your question is not covered here, please reach out to our team directly.
Finding the Right Dress
How do I browse dresses by occasion or style?
Lorakivi organises its collection into clear categories so you can shop by the event you are dressing for. The main collections include Evening Gowns, Cocktail Dresses, Two-Piece Sets, Statement Jumpsuits, and Winter Coats. You can also browse New Arrivals or Best Sellers if you want to see what is trending. Each product page lists the available colours and sizes for that specific garment.
How do I choose the right size for a formal gown?
Every product page includes a detailed size chart with measurements in inches for bust, waist, hips, and garment length. Because formal gowns vary in cut and silhouette, we recommend comparing your own measurements against the chart on the specific product page rather than relying on a single universal size guide. Manual measurements may vary by 0.4–1.2 inches depending on the style.
What if I am between sizes?
Fit advice is provided on each product page and can differ from one gown to the next. Several of our structured evening gowns recommend sizing up if you fall between two sizes, while other styles fit true to size. Always check the Fabric & Fit section on the product page for the most accurate guidance for that specific dress.
How do I check available colours for a specific dress?
Colour options are listed on each product page in the variant selector. The available shades vary from one gown to another, so please confirm the choices for the exact item you are interested in before adding it to your cart.
Orders & Shipping
How long does it take for my order to be processed and shipped?
Orders are prepared within 1–3 business days after purchase. This processing window covers quality checks and packing before your parcel is handed off to the carrier.
How long will delivery take once my order ships?
Estimated transit time is 7–12 business days after your order has been dispatched. Delivery speed can vary depending on your destination and the carrier's current schedule, so please allow for this range rather than treating it as a guaranteed arrival date.
Where does Lorakivi ship?
Lorakivi serves customers in the United States and across Europe. The exact shipping destinations available to you are displayed at checkout based on your delivery address.
After Your Order
Can I modify or cancel an order after placing it?
If you need to make a change, please email us as soon as possible at jasmair@lorakivi.shop with your order number and the update you need. Because orders are processed within 1–3 business days, acting quickly gives us the best chance to accommodate your request.
What should I do if my order arrives damaged, incorrect, or incomplete?
Contact us at jasmair@lorakivi.shop and include your order number, the email address used at checkout, a description of the issue, and clear photos of the item and packaging if possible. Our team will review your case and guide you through the next steps.
How do I reach Lorakivi customer support?
For any question about your order, product details, or delivery, email jasmair@lorakivi.shop. Please include your order number and the email address associated with your purchase so we can locate your record quickly. For your security, do not send full card numbers or passwords in email.