Contact Us
Our support team can help you before you buy with sizing, compatibility, or availability questions across our full heating and plumbing supplies catalogue. We also assist after your order ships—including tracking updates, delivery issues, returns, damaged goods, or missing parts—so you can get the right fix quickly.
Hours
Monday–Friday: 9:00 AM–6:00 PM PST
Saturday, Sunday & Public Holidays: Closed
Due to increased inquiry volume, replies may take a little longer than usual. We typically respond within 1–2 business days.
What to include
- Pre-purchase questions: product name or reference number and the specific compatibility or sizing detail you need.
- Order queries or changes: your order number and the item affected.
- Delivery or tracking issues: order number and a brief description of the problem.
- Returns, damaged, or missing items: order number and a short description of the fault.
Please do not include your account password or full payment card details in your message.